FAQ

Before you book

What is Viacrete?

Viacrete is a travel agency specializing in reliable and comfortable transfer services
across Crete. We connect travelers with professional local transport companies to
ensure safe and smooth transportation.

What types of transfers do you offer?
  • Heraklion Airport transfers
  • Chania Airport transfers
  • Private transfers across Crete
  • Hotel transfers
  • Port transfers
  • Long-distance transfers between cities
Do you offer private or shared transfers?

We primarily offer private transfers, meaning the vehicle is reserved exclusively for
you and your group.

How do I book a transfer?

You can easily book online through our website by:

  • Selecting pickup and drop-off locations
  • Choosing your vehicle
  • Entering passenger details
  • Completing the reservation

You will then receive a booking confirmation.

Will the driver wait if my flight is delayed?

Yes. We monitor flight arrivals and the driver will adjust the pickup time accordingly
at no extra cost.

Where will I meet my driver at the airport?

Your driver will meet you in the Heraklion airport arrivals area holding a sign with
your name.

How far in advance should I book my transfer?

We recommend booking at least 24 hours in advance, especially during the high
tourist season in Crete.

Can I book a transfer for late-night or early-morning flights?

Yes. Our transfer services operate 24/7, including early morning and late-night
pickups.

Are the prices per person or per vehicle?

All prices shown are per vehicle, not per person.

Are child seats available?

Yes, child seats and baby seats can be provided upon request during the booking
process.

Can I cancel my transfer booking?

Yes, cancellations are possible at least 24 hours prior to your booking.

What payment methods do you accept?

We accept secure online payments including:

  • Credit cards
  • Debit cards
  • Cash payment upon arrival.
Can I book a transfer from Heraklion Airport to anywhere in Crete?

Yes. We provide transfers from Heraklion Airport to hotels, villas, and cities
across Crete, including:

  • Rethymno
  • Chania
  • Elounda
  • Agios Nikolaos
  • Hersonissos
  • Malia
  • Ierapetra
Are your drivers licensed?

Yes. All drivers are licensed professionals working with trusted local transport
companies.

Can I request stops during the transfer?

Yes. If you wish to make a short stop during your transfer, you can request it during
booking or inform the driver.

Do you provide transfers for large groups?

Yes. We offer vehicles suitable for small groups, families, and larger groups,
including vans and minibuses and buses.

Is luggage included in the transfer price?

Yes. Standard luggage is included in the transfer price.

Do you offer return transfers?

Yes. You can book round-trip transfers from the airport to your hotel and back.

Are your prices fixed?

Yes. All prices are fixed with no hidden charges.

What areas of Crete do you cover?

Our transfer services cover the entire island of Crete, including:

  • Heraklion
  • Chania
  • Rethymno
  • Lasithi
  • Popular tourist resorts and remote villas.